Kathy Durkin

Go Light Your World

IT Technician

The Data Clinic requires an IT Technician (Level 1)

 For this position you will be responsible for providing technical assistance for all clients.  

 Duties Include: 

•       Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues     

•       Logging calls (tickets) and keeping records of customer queries  

•       Analysing call logs so you can spot common trends and underlying problems.      

•       Updating help desk documentation so that support information is available and current for each customer.      

•       Testing and fixing faulty equipment      

•       PC builds and installations     

•       Execute any activities assigned      

•       Monitor and control any activities assigned      

•       Communicate activities and updates to the manager and other team members when necessary 

•       Complete time sheets daily      

 Technical Skills:

•       Active Directory, Exchange, Support, Desktop support

•       Desktop Support- supporting, troubleshooting

•       Desktop & Remote Admin- Administering

•       Email Management- Setting up users, distribution lists etc, MS Exchange 2010

•      AD – Windows Server 2008- 2019 Administering, understanding of group policy etc.

•       Anti-Virus- Monitoring, Deploying, Troubleshooting

•       Network Support- Patching, understanding of VLAN

•       Hardware Support- PC & Printing, Hardware Support

Experience

•       1+ years in a desktop support or Help desk role

•       Experience of the above technical skills

Education

•       Third level IT Qualification

•       Certifications Completed:

•       Microsoft Certified Professional Windows 7/10

 If you are interested in this position, please email your CV to info@thedataclinic.ie

Please note that you must have a clean driver license and have EU/EEA citizenship or hold a current valid work visa for Ireland.

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