That was after spending €6,500 and waiting seven months to get connected.
A Westmeath couple, who paid €6,500 to have their water connected, were sent an instructional YouTube video instead.
The pair paid for the service in November of last year and, after seven months of emails and intervention from a local councillor, Irish Water sent them a YouTube video, showing them how to do it themselves.
Independent Councillor Paul Hogan says an investigation should be carried to discover how this can happen:
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