The EU directive being written into Irish law includes changes such as turning down chatbot services.
We no longer have to solely rely on chatbots when buying financial services online.
An EU directive is being implemented into Irish law today by Tanaiste Simon Harris, amending the Consumer Services Act 2022
Changes include having the right to speak to a human, a clearly labeled withdrawal button if consumers change their mind, and a standard 14 day cooling off period.
Offaly's Gerry Farrell from Castleview Financial Services says it's a welcome step:
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