A young girl was left waiting for an ambulance for over an hour.
The HSE says it "regrets" if any of its service users have had a negative experience.
It comes after a young girl in Laois was left waiting over an hour for an ambulance after she suffered a severe nosebleed last weekend.
During the incident, her family were told there was no ambulance in the county and one was being sent from Athy.
The Health Service says it can't comment on individual cases, adding that the National Ambulance Service operates a integrated model dispatching the nearest available unit to the most urgent calls, regardless of county boundaries.
HSE Statement in full:
The HSE National Ambulance Service (NAS) regrets that any service user should have a negative experience. However, the HSE cannot discuss individual case details when doing so might reveal information relating to identifiable individuals, thereby breaching our ethical duty of confidentiality.
The NAS works to deliver the highest standard of care for people using NAS services. NAS operates a nationally integrated deployment model dispatches the nearest available ambulance to the most urgent calls, regardless of county boundaries.
All 999/112 calls received for emergency medical assistance are prioritised using an internationally recognised system that triages calls based on clinical priority, which range from life-threatening- cardiac or respiratory arrest to minor illness or injury.
This means that during particularly busy periods, lower-acuity calls may wait longer for an ambulance.
The National Emergency Operations Centre (NEOC) is the command and coordination hub of the NAS.
It is staffed by Emergency Medical Controllers, Emergency Dispatchers, Clinical Nurse Managers, Control Supervisors and Control Managers.
The Clinical Hub is a specialised service located in the NEOC, designed to provide advanced clinical support during the triage and management of emergency and urgent calls.
The Clinical Hub is staffed by experienced healthcare professionals such as specialist paramedics, doctors and nurses, who work in tandem with emergency call takers and dispatchers.
Its core aim is to improve patient care by ensuring that each caller receives the most appropriate clinical pathway based on their needs.
The NAS remains acutely aware of the unique challenges associated with delivering emergency services in rural areas and recognises the additional resources required to meet these needs.
The NAS is undergoing a significant transformation programme to enhance service delivery, optimise resources, and expand its role in providing alternative and community-based care.
Since 2022, additional investment has seen the NAS base budget increase by 41% (an additional €83 million) to €285 million in 2025.
Over the same period, staffing levels have increased by 28%, with an additional 588 whole-time equivalent staff, bringing total NAS staffing to 2,655 WTE.
Capital investment of €126 million has also been made in fleet replacement and expansion to support these developments.
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